How Helpful Online Technical Support Services Are

Google, the biggest search engine helps us get the desired information from thousands of search results with just a single search. The same goes for online technical support services. There are plenty of websites/companies that claim to offer great technical support services on the internet. The number of such support services has tremendously proliferated following the outstanding growth and profit potential and the growing demand for such services among people. We have decided to bring you the comprehensive guide that would not only answer your queries but also help you decide whether you should opt for such services or not or will they benefit you in any way.

Know Your Options:-

Before we jump to any answer or conclusion, we want you to know everything about the online technical support companies. Knowing them is the only way to save you from wasting time and money on finding right technical support. Such companies have a team of certified and trained technical experts that are available round-the-clock, throughout the year for your convenience. The best thing is that they are available in your respective time zones. You can contact them via toll-free phone service or internet chat option. These technical support people use latest tools and technologies such as remote access of computer, email, and chat among other mediums that help you and your machine connect with them in order to resolve your problems. The whole process does not stretch beyond 15-20 minutes, depending on the nature of the problem. If they identify a hardware failure or crash problem in your machine, they suggest you to contact a local repair shop in your area.

They provide expert support services for various products and applications including Microsoft OS & other products; Macintosh OS; wired/wireless routers (any make); printers (any make); scanners (any make); antivirus software (any company); peripheral devices (any make); and non-computer devices such as Apple TV, Roku, and DVDs among others. There is a great demand of technical support services for Linksys, Netgear, and Belkin routers.

Loopholes in Security:-

Owing to the tremendous growth potential of the online technical support services, there certainly have been blackguards who have blemished the industry's reputation completely. Another reason for these blackguards' continuous springing up is that some of the service providers have been completely failed to nab their unlawful intentions. Further, they do not return customers' money also, thereby putting the customers in a fix and inciting them to quit from their services. In order to avoid such situation, customers are recommended to subscribe to well-reputed companies' services and stick to them. This will save customers from spending a great deal of time and money both on finding technical support.

You can easily find such companies in their top search results, which also demonstrate that they are organized and put in lots of money and time in taking care of their customers. Generally, these companies maintain a separate department for search engine optimization activities and take utmost care of the content to be posted on the internet. Such content is designed to help customers get instant support without looking around much.

Their organized work structure and expert professionals ensure that you get value for your time and money both. As far as the payment is concerned, you need to make online payment. You can opt to pay through PayPal, Moneybookers, or Escrow among other secured payment modes.

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New Trojan Threatens Mac Users

Traditionally, Mac PC users have been more secured from any Trojan virus or malicious software threat than the typical Microsoft Windows-based PC users. The reason has been the obvious difference between their nature of make and mechanism. Mac PCs work on Unix-based programming language while the Windows operating systems (OS) work on DOS. However, the security of Mac PCs seems to be at stake as a new variant of Trojan, which usually targets Windows-based PCs, has surfaced out of the blue to attack them thwarting Apple's old and highly popular tagline "I'm a Mac, I'm a PC".

The new Trojan is a version of darkComet, a well-established Windows-based remote access Trojan (RAT). The Trojan is called as BlackHole RAT or malware OSX/MusMinim-A (MusMinim). BlackHole RAT launches a full-screen window that bears a somewhat funny text message. See below

"I am a Trojan Horse, so i have infected your Mac Computer. I know, most people think Macs can't be Infected, but look, you ARE infected! I have full controll over your Computer and i can do everything I want, and you can do nothing to prevent it. So, I'm a very new Virus, under Development, so there will be much more functions when I'm finished"

Besides the above message, the full-screen window bears just a 'Reboot' button for a user to click and proceed. The message is surely intended to defame Apple's famous and long-running advertisement line and affect its increasing share in the OS market.

Reported by SophosLabs first,BlackHole RAT looks like a blend of English and German user interface version.

How dangerous is BlackHole RAT?

Despite being in the early development stage, BlackHole RAT can shoot random shell commands; place text documents on the desktop; give URLs access to a remote client to browse websites; open a false Administrator Password window for scam purposes; and send shutdown, restart, and sleep commands among others.

BlackHole RAT and other such Trojans are usually spread via torrent websites and pirated software downloads. So one, should be quite careful about not to run pirated software versions and explore unreliable websites.

BlackHole RAT is removable with Mac's updated antivirus software and does not seem to cause major problems if taken care of in time. However, it necessarily opens the platform for discussion that no OS mechanism is resistant to virus or malware threats. The new Trojan may diminish Macs' popularity; however, they still hold an edge over Windows-based OS at least in terms of security.

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Step by Step Guide to Setup and Configure a Netgear Wireless Router?

Need help with Netgear wireless router setup? This must be your next search after having purchased a Netgear wireless router, which you are quite upbeat about connecting it to your laptop and PS3 to stream live video or play favorite media files. You may also not be interested in going through the entire installation process yourself and understanding each and every step as it is arduous and time consuming. Or, in another case, you may have already setup your Netgear wireless router, but you are stuck as its not responding or showing error messages.

Netgear wireless router being one of the most popular wireless networking devices allows you to interconnect your computers, laptops, peripheral devices, and non-computer devices etc. It means you can share media files or documents, do live streaming, browse internet, send/receive emails, or print documents etc. simultaneously. Easy it sounds, but highly cumbersome the procedure is for setting up a Netgear wireless router.

Therefore, we have decided to help you out by bringing this comprehensive and easy-to-understand guide to you. The purpose of this guide is to provide you step-by-step information on Netgear router setup support in the most user-friendly way and save you from doing rounds of vendor's shop and exploring different websites for right Netgear technical support and spending a great deal of time.

A Netgear Wireless router package ideally contains:-

• A wireless router
• A blue Ethernet cable
• A power adapter (varies region-wise)
• A resource (installation) compact disc (CD) including the Smart Wizard Installation Assistant and the manual
• Warranty card
• Support information card

Methods of Netgear Wireless Router Setup:-

1. Smart Wizard Installation Assistant Setup
2. Manual Setup

What is required before you start?

• An active internet connection
• Configuration information, provided by your ISP (internet service provider) when you subscribed to their service. You may require one or more than one of the below mentioned information for your Netgear router setup:-

Host & domain names

Domain name server (DNS) addresses

Fixed or static IP addresses

Internet login user name and password (could be an email address & password)

Smart Wizard Installation Assistant Setup Method:-

1. Insert the 'resource CD' into your PC and wait for the response. The CD will start itself automatically and recognize your PC's language viz. English or French etc. click on 'yes' or 'ok' to continue in the same language or change it if you want to.
2. Click on 'next' to proceed
3. Click on 'setup' to launch the Smart Installation Assistant
4. Follow rest of the instructions and the wizard would check your internet connection, configure wireless network settings, and choose the optimum security level for your network.

Manual Setup Method:-

Below are the easy steps that will help you access Netgear router setup:-

1. Open up your browser viz. internet explorer, Mozilla Firefox, or Google Chrome etc., whichever you are using
2. Type 192.168.0.1 or 192.168.1.1 in the address bar of your browser and then hit 'enter' on the keyboard or 'go' tab on the browser. You will see a login screen, which will prompt you to enter your login information viz. username and password.
3. Enter your user name and password in the window. If it's a new router, then the login information would the default one came along with the router. Or, if it's a router you have been using previously, then the information would be the configuration information that you entered while setting it up for the first time.
4. After logging in, you will see a setup utility window
5. Once you have setup your router, you can use it for wireless networking

So, you see how easy it was to setup a Netgear wireless router. However, the process may seem lengthy and cumbersome to you. In this case, you can always approach us via toll-free phone service or internet chat. We provide online technical support services for a broad range of products including Netgear routers, other wireless routers, Microsoft products, and non-computer devices etc.

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Finding Online Technical Support for Printers - A Comprehensive Support Guide

Printer being one of the most widely used devices in home and office environment both allows users to print documents and photos among other things quickly. Printers range from the conventional black & white (B&W) printers to color printers and from wired to wireless printers to suit different types of printing requirements. So, whether you are a teacher, student, business professional, or a big media house etc., a printer is all you would require if you want a hard copy of the information stored in your computer.

Since printers may be required frequently throughout the day, you need to ensure that they are always in good working condition, particularly when you need it the most. Otherwise, you'll end up spending a great deal of time dealing with the nauseated printer issue. Some of the common issues with printers include hardware compatibility, drivers, software compatibility, wireless printing, paper jam, and improperly aligned cartridges among others. Moreover, if you have got a new printer, you will certainly need help to setting it up and configuring the print preferences. Reading the manual and instructions or exploring dozens of online technical support websites won't just help you out and at the same time may lead you to more serious troubles. So, where to go and look for reliable support? The answer to your question is fairly simple and given below.

There are a number of third-party online technical support service providers that offer certified online tech support for printers of any make such as HP, Dell, Canon, Brother, and Lexmark among other companies. You only need to get access to some professional support that can help you resolve your printer issues. These third-party service providers have a team of certified professionals that take remote access of your printer and PC to resolve the problem.

We recommend that online tech support is lot better compared to the onsite (local repair shop) tech support due to the fact that the former does not require you to take your PC to some shop or service center and saves you time, money, and labor all at the same time. Therefore, online tech support is a boon to the people who usually don't have much time or are on the go or are non-geeks etc. These services can resolve most of the issues online except the one when your hardware is faulty or crashed.

Further, these services are extremely convenient that you would surely tend to be attracted towards them. See some of the great features:-

1. Online support via toll-free phone service, even if you are disconnected with them by some fault, they call you back to resolve the issues
2. Online support via internet chat, so that you can resolve your issues by chatting to a technical support
3. 24/7 and 365 days-a-year online tech support for anytime and anywhere access
4. Excellent certified professional technical support at affordable price plans
5. Takes remote access of your computer without making you run around in your house
6. Guides you throughout the installation as well as configuration process of your printer
7. Other than the printer, online support professionals optimize your PC for enhanced speed and performance.

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Malware Has an Escape From Existing Antivirus Protection: Your Antivirus May Fail to Detect Malware

Malicious software, better known as Malware, is a kind of harmful software intended to break into a computer and access it without the user's consent. A malware could be anything from Trojan horses, viruses, crimeware, rootkits, to adware etc. A recent study, carried out by EUROSTAT (European Union's Statistics Agency), reveals that around 1/3rd of the internet users in the European Union (EU) faced computer security threats despite having an antivirus protection on during the year 2010. The study states that around 84% of the users had IT-based security software protection including anti-spam, antivirus, and firewall etc. Here is the list of the countries that had most virus-infected users including Bulgaria (58%), Malta (50%), Slovakia (47%), Hungary (46%), Italy (45%), Germany (22%), Finland (20%), Ireland (15%), and Austria (14%)

Similar to EUROSTAT, PandaLabs also released its study lately mentioning about the somewhat similar data facts. According to its study, around 50% of the PCs across the world caught different virus infections during January. Trojan horses remained the most malicious software allowing hackers/attackers to access the users' personal and financial information. With a share of 59%, Trojan horses topped the list of most malicious software with next in line common viruses (12%) and worms (9%). In the category of most common malware threats, generic Trojans topped the list with next in line downloaders, exploits, and adware. Lineage, a type of old Trojan, also remained one of the common malware that continuously proliferates and infects computers.

So, having an antivirus in your computer does not mean that it can be saved from all malware programs. However, it entirely does not mean that your antivirus security is not effective. Your antivirus needs to updated every day and every time with latest anti-Trojan or anti-malware definitions in order to protect your computer system from malicious software and keep attackers away. Further, you should be careful while opening or downloading any email/attachments or randomly clicking on any advertisement/link etc. that could potentially be a malware or virus.

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Online Technical Support - A Solution to Technical Troubleshooting Needs

With the availability of third-party online technical support service providers, it has become easier and more affordable for the end users to get support for their computing needs. You may be stuck with a slow computer that tends to happen frequently due to accumulation of junk temp files, unused registry entries etc. You can easily improve the performance of your slow computer and bring it back to the life at the comfort of your home. Wondering how?

Simply with the assistance of certified online technical support technicians, who have the proficiency to resolve such technical problems related to computer and other technical products. To avail such troubleshooting services, you only have to look for an online technical support provider and pay for their service plan you want. The best part about their services is that they have different service plans to support your technical needs at affordable price ranges. Some of the common plans they offer include per incident support, annual support, and support for next two years or three years.

Online technical support services are increasingly growing up as a favorite choice of consumers looking for competent resources to get their computers fixed. The certified technicians available 24/7 at their help desk can resolve most of your technical problems online via taking remote control of your machine, as long as you have a high-speed Internet connection.

Technical support service providers can be found online by carrying out a simple search on the World Wide Web. What you need to do is just key-in "online technical support" on different search engines (Google, Yahoo, Bing etc...). The search results from the search engine will bring you the list of different support service providers. Visit their website and try to know about their service plans, resolution rates, and customer satisfaction.

Online technical support proves to be of big help to troubleshoot computer issues like malicious software removal, virus removal, disk cleaning (removal of temp files, unused registry entries that pile up with time), and PC optimization among others. The success rate of such service providers is also pretty high when it comes to fixing computer via online remote support.

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How To Find Reliable, Online Technical Support For New Netgear Router?

Looking for reliable, online technical support for your Netgear router? Or do you face problems setting up or configuring your Netgear router while making no progress? We know that nothing can be more irritating than looking around for a permanent fix of your problems at the time when you need it the most. At the same time, you want value for your time and money both without running to and from as you are a homemaker, businessman, employee, or student etc.

Netgear routers being one among the most widely used wireless devices let users interconnect their computers, laptops, PS3, Xbox, or other non-computer devices to enjoy browsing internet, playing video games, listening to music, or printing some document; all at the same time. Easy it sounds, but more difficult it is to deal with its issues such as compatibility with OS, wireless connectivity, software issues, and startup problems among others.

The demand for quality technical support for such machines is relatively high as they tend to pose a challenge for users who most of the times lack good technical knowledge and awareness. Lacking good knowledge of technicality is not an issue, but lacking the good and 24/7 technical support service is. Therefore, we have brought you a comprehensive guide that will answer all your queries and help you get connected to the quality technical support services instantly.

There are many third-party technical service providers that provide instant and round-the-clock technical support at affordable prices for Netgear routers via toll-free phone service or internet. You can choose either of the two options as per your convenience. They also offer annual subscription plans for which you make online payment and start receiving the limited or unlimited tech support. These services are designed to meet the requirements of all the users ranging from home, small and medium businesses (SMBs), large businesses, enterprises, or to professionals etc.

They have teams of certified professionals who take remote access of your computer system and fix the problems online. So, there is no need for you to run around to call a technician at your home and have him fixed the problems manually. Kudos to the internet world that has made it possible for us to get our problems fixed via the internet. Some of them also offer an assured solution for your problems with money-back guarantee. Some of them also claim to offer the lowest-priced services than the actual Netgear tech support services.

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Can Mac PCs Get the Blue Screen of Death: Know Your Machine

Everyone (almost everyone) knows about the scary ‘Blue Screen of Death’ in Windows-based PCs that when appears freezes them causing data loss or hardware crash among other problems. A similar kind of problem has been identified in Mac PCs but with a difference that ‘the color of the screen is grey instead of blue’.

Doesn’t sound good? Yes, at least to the proud owners (that’s how they call themselves) of Mac PCs who have always thought that their machine being the excellent piece of next-generation technique can never malfunction or show a stupid error message like Windows PC. However, the problem is there and in immediate reach of Mac users.

The ‘Gray Screen of Death (we may call it that way) appears when a Mac PC encounters Kernel Panic event while rebooting or using a program/application. A Kernel Panic refers to the most severe error that a Mac OSX can’t recover from.

The error shows a gray screen embellished with white texts that say “You need to restart your computer. Hold down the power button for several seconds or press the Restart button”. Besides English, the error message appears in 3 additional languages (It seems like Apple has well taken care of cross-country users).

Common Reasons of GSOD Error:

1. Damaged or outdated drivers
2. Corrupt/outdated utilities or programs
3. Non-compliant or faulty external hardware
4. Corrupt internal hardware
5. Corrupt RAM modules
6. Lately installed programs/applications

How to Fix GSOD Error?

For damaged/outdated drivers – If the application/program drivers have gone corrupt or are outdated, it may result into the Kernel Panic error. So, it is always advised to keep the drivers updated or if these are corrupt then replace with the new ones. You can always check your publisher’s (Apple) website for the latest, compatible driver downloads.

For corrupt/outdated utilities or programs – It is always recommended to keep your programs/utilities updated in order to make them run smoothly

For non-compliant or faulty external hardware – If an external device such as router is malfunctioning, troubleshoot for the possible reasons and get the device to working. If the device is not compatible with your Mac PC, then replace it with a compatible one.

For corrupt internal hardware – Replace the damaged hardware to avoid the problem.

For corrupt RAM modules – If the RAM modules are damaged, then replacing them is the only solution to avoid the GSOD error and make the PC work.

For freshly installed programs/applications – If you lately installed new software/application such as hard disk utility etc. that was not compatible with the OS, it is most likely to cause the Kernel Panic error.

The article is associated with ‘Can Mac PCs Get the Blue Screen of Death: Know Your Machine’ available on www.vtechsquad.com.

V tech-squad, Inc. is the leading third-party service provider of certified online technical support services. Our Microsoft-certified technicians not only resolve virus/spyware removal issues but also educate you how to avoid your PC from future interaction with any type of worm, virus, or Trojan etc. Our top-class services include Microsoft product support, antivirus issues, malware issues, spyware issues, wireless router issues, printer issues, and non-computer devices etc.

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Online Technical Support: An Experience I Would Never Forget!

Recently, I have had my laptop recovered from a serious virus attack that just not damaged my machine but also did not let me save some of my data. Like many people, I am also fond of downloading and streaming movies and music videos online on my laptop, connected through a wireless router. Since I am not very technical by nature, problems like these seem to irritate me a lot at times. Personally, I don’t ever feel like to be trapped in any such technical glitches as they rob me of my movie-watching pleasure in a sudden manner.

Self-Help

Getting back to the point of my computer, I found that my laptop had started behaving oddly in the past few days like shutting down itself automatically or slowing down like hell without giving any explicit reason. Well, I managed to go online and googled around to look for possible causes and solutions to work out the problem on my own. I would say it was to no avail as no matter how hard I tried or correctly typed in the anonymous error messages that had popped up on my computer screen previously. It was just useless searching for the random error messages on different websites and help forums. Moreover, I was kind of afraid of browsing different websites randomly and downloading any free virus-removal tool from them just in the fear of not wanting to become a prey of numerous freely-moving malwares on the internet. You should know that there are very high chances of getting infected online as there are many so-called free downloadable software that contains malicious viruses, spyware etc. Such malware take control of your machine once downloaded and damage it partially or fully.

My Way to Online Technical Support

While searching for the solution of my problem, I came across several virus-removal tools, support links, forums etc. that discussed all the technical blah-blah they could. I found that some of the websites were providing onsite PC repair solutions while there were many engaged in the provision of online technical support services. The idea struck me as I am kind of a believer in comfort and convenience and do not ever feel like taking the pain of lugging my computer to a local repair shop and get it fixed there.

My Encounter with V tech-squad

As I was researching the online technical support option for my laptop problem, I found that my search engine had become inundated with different search results. It took me quite good deal of time to go through various online technical support websites and explore their yearly or some sort of incident support plans that upon subscription will give you access to the online technical support engineers/experts/specialists whatever you may choose to call them. V tech-squad certainly appeared among the top results of Google searched with fast, better keywords. You should know that if a website has good ranking in Google search results, then it also holds good on authenticity.

When I explored www.vtechsquad.com, it did not look very professional but familiar to a normal user like me. This familiarity and presentation allowed me to relate well to the website and firmed my belief that the website is legitimate. I went on further to explore their options of online technical support services. They were toll-free phone service and the internet chat. Both the options seemed feasible to me as neither would require me to get out of my home and do the needful. Owing to the good presentation and transparency of the support services and plans, I was internally prompted to call at the toll-free number. Though initially I wanted to opt for the internet chat option but then I decided to give them a call and experience the phone support.

V tech-squad: My Savior

The guy on the other side, despite his heavy Indian accent, sounded pleasant and courteous with good command over English. He was patient and all ears to my technical problem. I explained the problem and error messages in the best possible manner I could. The guy explained different PC support packages offered by them at the feasible prices. I found out that the prices were at least lower than my anti-virus software company’s support plans. I was prompted to go for one support plan worth $89.99 for a complete year. I was kind of at comfort for not to worry about my laptop at least for a year. The guy then completed all the formalities and proceeded with the payment. Eventually, the guy put me through a technician within no time.

The technician took access of my laptop through Remote Desktop, whatever you may call, and ran a full scan. When completed, he found out that there was a serious Trojan that had entered my laptop without my knowledge. He suspected the Trojan might have come through some free movie-downloading website.

While I was on the phone, he created a backup of all my data before removing the infected files and the Trojan from the laptop. It took him around half an hour to clean my machine and get it back up and running. Meanwhile he also updated or upgraded I guess my anti-virus software so that it does not miss on catching malicious software no matter whatever source they come from. The guy also installed some updates or optimized my laptop, in his technical terms, to enhance its speed and performance. Needless to say, when I checked my laptop, it had become absolutely fine and faster than before. The best thing I liked about the technical guy that he restored all my lost data within the same time. My goodness, I had not expected it that I could ever get my lost data back. All thanks to the technical guy who did an amazing job without which I would have to start all over again searching my data including favorite movies and getting lost.

Straight from the Mouth

I would admit that my experience with V tech-squad has certainly been outstanding and pleasurable so far. I surely want to tell you that I am not here to solicit or publicize any of the activities of what V tech-squad has to offer. I am also not personally or by any means not connected to V tech-squad except the services I am subscribed to. However, I believe in sharing what I have gone through and the outstanding experience I have had with V tech-squad. I would like to let all the people, like or unlike me, know that online technical support service option is just a very convenient way to get your computer problems fixed in no time and at the comfort of your home.

Getting through V tech-squad was just the outcome of a little research I did on Google and I would say I was fortunate enough to reach them in the first and single try. I would also suggest you to share your good or bad experience with online technical support services so that people can have better understanding of them. There are indeed fraudulent companies also that only believe in making money without resolving users’ problems. This certainly blemishes the image of online technical support companies. However, I would suggest that you do invest little time researching the online technical support option before investing your precious money. Save yourself from becoming a victim of what people generally call as cyber crime.

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